Iron-on & Stick-onLabelsFree Post & Packing within Ireland and Worldwide
Terms and Conditions
Privacy
Customer Privacy is very important to us and we are committed to protecting yours.
We only use the information that we collect about you lawfully (in accordance with the Data Protection Act) to process orders.
We ask for your email address in order to notify you of receipt of your order and in the event of a query over your order, we may also use it to send out email newsletters or details of new products or promotions. Promotions are only sent to those on our Email List, you will be given the option of being excluded from the list.
We never pass your e-mail address or postal address to any other company or organisation.
Our website does not monitor your patterns of behaviour.
Online Security
Use of information
When you place an order, we receive your name, phone number, e-mail, mailing address and product details. Once you reach the payment page, these are transmitted between your computer and our web server. We DO NOT receive your credit card details, our payment gateway provider PayPal processes these using highly secure encryption on our behalf.
Terms and conditions
Your order will be despatched on receipt of payment . Payment
Prices include VAT. Our ordering system provides the options of paying online by credit/debit card or offline (post or telephone) by credit/debit card, cheque or postal order.
Delivery
Most orders are dispatched within 4 days, with guaranteed despatch within 7 working days.
Once the orders have left us and are in the hands of the postal service, they are completely out of our control. If you have not received your order within a week of us sending it to you please contact us.
Delay
In the very unlikely event of a delay in dispatching your order, we will contact you by telephone or, failing that, email.
Cancelling you order
You can cancel your order by emailing us or phoning us but as orders are processed so quickly after receiving them we will be unable to accept the cancellation if they have already been processed.
Mistakes/Returns/Replacements
All orders go through a strict checking process before being sent out, so errors very rarely occur. However, if one does occasionally slip through and it is our mistake we will of course send replacements, we will place any new order at the top of our queue.
If you have made a mistake in providing us with details of your order we regret we cannot offer free replacements. However, again we will place any new order at the top of our queue.
Guarantee
All products sold by No Mine Labelcraft are guaranteed to be durable and reliable. Should any product you purchase from us prove to be unsatisfactory in use due to defective workmanship or faulty material, we will repair it, replace it with an equivalent product (if available), or give you a full refund. Your statutory rights are not affected.
Complaints
If you have a complaint about any aspect of our service please contact us by phone or email. We will respond very quickly.
*Worldwide Distribution
We supply all over the world, excluding the list of countries below which have trade embargoes
• Balkans
• Belarus
• Burma/Myanmar
• Cuba
• Democratic Republic of Congo
• Federal Republic of Yugoslavia & Serbia
• Iran
• Iraq
• Ivory Coast (Cote d’Ivoire)
• Lebanon
• Liberia
• North Korea (Democratic People’s Republic of Korea)
• Sudan
• Syria
• Zimbabwe
